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toolboy7's profile

Tutor

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4 Messages

Sun, Dec 1, 2019 6:46 AM

eSIM with prepaid

So I've read a response on the forum where it said it's possible to have an eSIM with a prepaid account, but I'm getting conflicting answers. I currently have a prepaid plan on a separate phone with a physical SIM. I want to put this prepaid plan on another phone that already has a physical SIM card, so i would like the prepaid plan to be on an eSIM on the phone. Is this possible? The guy at the store didn't seem to want to give me the time of day, and the phone support guy said it wouldn't be possible. 

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.9K Messages

3年前

Hi there @toolboy7,

 

Thank you for getting back to us!

 

Do you have a compatible device? In order to be able to purchas an eSIM you would need either a iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, or iPhone XR. To activate your eSIM when purchased:

1. Go to your phone settings.
2. Tap one of the following (what you see depends on the device you have):

  • AT&T Cellular Plan Ready to be Installed, then Continue
  • Cellular, then Add a Plan

Have a QR code printed on an AT&T eSIM card, follow these steps.

 

Hope this helps!

 

Chasidy, AT&T Community Specialist

New Member

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3 Messages

So I have a pre paid plan already, with a regular sim card, so in order to switch to a esim card I have to order one and pay “AGAIN” for a sim card?

New Member

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3 Messages

This link just give you the option to buy a kit for a regular sim card... Where can I get the link for the eSim card?

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.9K Messages

3年前

Greetings @toolboy7!

 

While AT&T eSIM cards are available for purchase only in an AT&T Store, we advise, if it's at all possible, to please request the assistance of another Store representative in that store or visit another AT&T Store to purchase your eSIM.

 

We hope you enjoy the rest of your day.

 

Lar, AT&T Community Specialist

ATTHelp

Community Support

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195.9K Messages

3年前

Hello @toolboy7,

 

We can definitely answer that question for you. You can absolutely use an eSIM card with AT&T PREPAID service. SIM kits for eSIMs are not offered though, so please be sure to get just an eSIM instead of an AT&T PREPAID SIM kit. You can follow the steps at this link to Learn how to get a replacement SIM or eSIM card. The eSIM activation card will come with a QR code and directions to activate it. Let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist

(edited)

New Member

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3 Messages

This link is not working

Moderator

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1.2K Messages

Thanks for the heads up, @Scbohorquez 

 

I've updated the link to point to https://www.att.com/support/article/wireless/KM1081808/.

 

Thanks!
The AT&T Community Team

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ACE - Sage

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98.7K Messages

3年前

You have to have a compatible phone, which currently is one of the iPhones that has an eSim.  

Tutor

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4 Messages

3年前

I am unable to order an eSIM online since the prepaid accounts are on a different site than the wireless accounts. The store is saying that it isn't possible, and won't let me buy one, so I'm still unsure how I'm supposed to get an eSIM and activate it with my prepaid account. 

Tutor

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4 Messages

3年前

I do have a a compatible phone, but the primary SIM is Verizon. The phone is unlocked and will work with AT&T. The only way i see to order an eSIM online is by signing into a regular AT&T account. The store doesn't want to sell me an eSIM, so that's the dilemma...i can't buy an eSIM. 

Tutor

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4 Messages

3年前

I finally got another store associate and was able to get an eSIM and worked PERFECTLY with my prepaid account on an iPhone 11 Pro. Thank you so much!!!

ATTHelp

Community Support

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195.9K Messages

3年前

Hello @toolboy7,

 

You're very welcome. Please don't hesitate to contact us with any further questions or concerns that you may have in the future. We're always happy to help!

 

Sean, AT&T Community Specialist

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