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bbowens's profile

Tutor

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5 Messages

Thursday, September 6th, 2018 2:13 AM

error code L569 (Please try again in a few minutes) - when I try to login to the app to add data

Hi, this started happening maybe a month ago. I can add-on daily data when my phone has wifi service, but when I run out of data away from wifi I'm now unable to login to the app so that I can add data. I've been able to do this for several years, but now I can't, which is going to leave me stranded at some point.

 

Can someone at AT&T tell me why this is happening, and if there is a remedy? I suspect it has something to do with the changes that were made in May of this year.

Accepted Solution

Official Solution

Community Support

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232.2K Messages

6 years ago

Hi, @bbowens,

 

Without data on your device, signing into your account to add data can't happen. You'll either need to dial 611 or find a place with free WiFi to make the connection and add data to your account.

 

Let us know if we can help with anything else.

 

James, AT&T Community Specialist

Community Support

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232.2K Messages

6 years ago

Hello @bbowens.

 

If the app is not available to make payments on, we have other options for you to refill your account. You can call 611 from your device and use our automated phone service to make a payment with a debit, credit or refill card. Thanks for reaching out to us on Forums!

 

Dawn, AT&T Community Specialist

Tutor

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5 Messages

6 years ago

Dawn, this is not the solution I am looking for. I would like to recover the function via the app that I've had for several years now. It is much more convenient (and discreet) than having to make a call each time.

Community Support

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232.2K Messages

6 years ago

Hi, @bbowens,

 

The myAT&T app isn't designed to work with a prepaid account. We're glad you've managed to work around that in the past and make it do so for you.

 

If you don't want to call in to add data to your account, see if the app needs an update. You may want to just go ahead and remove then reinstall it.

 

Have a great weekend!

 

James, AT&T Community Specialist

Tutor

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5 Messages

6 years ago

James, the myAT&T app just brings up paygonline in Safari, but according to AT&T, my phone is still supposed to connect to the AT&T site when I'm out of data, which it is no longer doing.

Community Support

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232.2K Messages

6 years ago

Hello @ bbowens.

 

We recommend that you check to see if you have sponsored data turned on. You can check that on your PREPAID account.

 

Dawn, AT&T Community Specialist

Tutor

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5 Messages

6 years ago

Dawn, there is no Sponsored Data in my history, nor a setting for that in Manage Data (just something for Stream Saver, which is on)

Tutor

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5 Messages

6 years ago

 I wouldn't call this a solution; just a workaround, considering that the app function is broken.

Tutor

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1 Message

6 years ago

This is a useless comment.  What we want to know is what the code means and how to address it.  I am out of the country and now unable to access my account or speak with anyone at ATT about it.  Really, really frustrating.

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