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New Member

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21 Messages

Wednesday, January 19th, 2022 1:47 PM

Device Unlock

Does anyone know the direct phone number for device unlock department?

Accepted Solution

Official Solution

ACE - Professor

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3.1K Messages

2 years ago

There is no phone number.  You must use the unlock device portal and your phone must meet the unlocking requirements as noted in the below link. 

https://www.att.com/deviceunlock/

New Member

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21 Messages

2 years ago

1) my phone meet the requirements , i bought new prepaid line and new phone paid in cash on June 11, 2021.

2) Unlock device portal keep giving an error message .

3) spent hours on the phone with att customer service and got transferred too many times and still my device didn't get unlocked.

4) looks like someone from att did a mistake an they don't know who can fix it.

5) phone and line purchase order number 23-299390250660066

6) conclusion, att has the worst service in terms of reception and customer service.

New Member

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21 Messages

2 years ago

One more thing , you need to stop giving wrong answers,.. if you don't know the phone number you don't have to answer the forum; cuz every department has direct phone line that can be reached at. 

Former Employee

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2.7K Messages

2 years ago

Stop creating multiple posts regarding the same thing.

New Member

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21 Messages

2 years ago

please mind your own buisness. and stop providing feedback that not related to the post.

Former Employee

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2.7K Messages

2 years ago

Creating multiple posts is against the forum rules. Therefore, it’s related. Also, this is a public forum you do not get to choose who responds. 

ACE - Sage

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118.3K Messages

2 years ago

Last chance... 

Be polite 

1.  Have you used and paid for 6 continuous months of service? 

2.  What error are you getting?  Exact wording

New Member

 • 

21 Messages

2 years ago

1) my phone meet the requirements , i bought new prepaid line and new phone paid in cash on June 11, 2021.

2) Unlock device portal keep giving an error message .

3) spent hours on the phone with att customer service and got transferred too many times and still my device didn't get unlocked.

4) looks like someone from att did a mistake an they don't know who can fix it.

5) phone and line purchase order number 23-299390250660066

6) conclusion, att has the worst service in terms of reception and customer service.

ACE - Sage

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118.3K Messages

2 years ago

You didn't answer the questions

New Member

 • 

21 Messages

2 years ago

1) my phone meet the requirements , i bought new prepaid line and new phone paid in cash on June 11, 2021.

2 ) Error Message ("The information you have entered is incorrect. Please update and try again").

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