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Tutor

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6 Messages

Tue, May 28, 2019 7:17 PM

Device Software Update: Samsung Galaxy S5 Active (SM-G870A)

I have a used unlocked S5A that I'd like to upgrade to marshmallow. I purchased a prepaid talk and text plan and sim which is activated and paid for. Requests to update the software are still met with "your software is up to date". It's at 5.1.1. Do I have to be in an area of the US with an active phone connection as well as a wireless data connection. My plan has no data. I live in Canada. I have a cottage in Point Roberts which has a very weak ATT cell service although it is OK for messaging.  I thought I knew what the base requirements are for updating. What am I missing?

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lizdance40

ACE - Sage

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71.5K Messages

10 months ago

You will need a data plan and reliable WiFi connection.  Unfortunately, there is no way to assure you will get an update that should have come almost 3 years ago.  

https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1135275?make=Samsung&model=GalaxyS5G900A&gsi=ep51ff

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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lizdance40

ACE - Sage

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71.5K Messages

10 months ago

Sorry, but At&t won’t even have the update in the server anymore.  

@GLIMMERMAN76 any ideas or is he on his own. 

 

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GLIMMERMAN76

ACE - Expert

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19.1K Messages

10 months ago

@wearywillie 

 

@lizdance40 could be right.  BUT you do need a data plan and to be on WiFi for a update do work.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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71.5K Messages

10 months ago

I’m pretty sure the OP must be in the USA and I think that the OP is still in Canada.

 

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

10 months ago

Yes I am in Canada but just 30 minutes from the US so I can drive there to
do this. Do I need wifi and or cell data to do this or can I update in the
US over the air with just my prepaid talk and text plan?
Thanks, Daryl

Tutor

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6 Messages

10 months ago

My S5 is a G870A. Not sure what difference that makes. Still, since I have
the active plan, I think I'll drive down to Blaine to see if the update can
be done. I don't think there's technically any reason why ATT couldn't do a
software update OTA to a phone with no data plan. All the facilities to do
this are under their control. Why would they want to diminish the value of
equipment they owned and are now reselling? Of course I'll let you know of
anything achieved.

Thanks again, Daryl.

Tutor

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6 Messages

10 months ago

As of June 3 2018 it is still on the server. I bought and activated an AT&T
$30 prepaid talk and text plan with no data. I bought the plan online from
AT&T and had it shipped to Point Roberts. I was able to activate the plan
and sim from Canada using just an internet connection on my desktop
connection.
I went back to Point Roberts Wa which has very weak AT&T service ( their
coverage map shows 'none') I swapped in the AT&T sim and connected the
phone to WiFi. When I requested a software update it started to download
and 907 Mb later I now have Marshmallow (6.0.1) So yes Virginia, there is a
Santa Claus. Thanks to lizdance40 for pointing me to AT&T's device support
pages. Just go to ATT.com and search for g870a.
lizdance40

ACE - Sage

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71.5K Messages

10 months ago

Nice!  Hope you got some sight seeing in to.  

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

10 months ago

Actually I got my small sailboat cleaned up and ready to take some young
friends cruising in the San Juan and Canadian gulf islands so a very
productive day,thanks

Contributor

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2 Messages

8 months ago

So my phone is a galaxy s5 active . It tell me that I have the latest operating system but I don't. I have 4.4.4 or somethkng.    4 I had the phone sitting in my dresser from 2015 untillb%*"by&jhJrhhhe

Tutor

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6 Messages

8 months ago

I'm assuming you have a model G870A which is exclusive to AT&T. It can only
be updated by AT&T. You need to buy a sim and plan from AT&T. If it's an
unlocked phone and you don't plan to use the phone with AT&T as your
service provider, just buy one month of a minimum month to month plan. I
don't think you need to include data in the plan but I'm not sure. It's a
very large download so you need a half decent wifi connection.

You need to be in the USA
Connected to the AT&T network
With an active plan
With a sim activated on the phone you want to update
And have a wifi internet connection.

You can't use someone else's sim card. Hope this helps

Contributor

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3 Messages

6 months ago

I bought Samsung s8 in at&t one year ago. I have operation system Android 8 and can't update the phone to Android 9(Pie) . My phone does't see update of software. What i need to do for update my phone?

Contributor

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3 Messages

6 months ago

I have bought Samsung S8 in at&t one year ago. I have operation system Android 8 and can't update the phone to Android 9(Pie) . My phone does't see update of software. What i need to do for update my phone?

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