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Wulven's profile

New Member

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1 Message

Sunday, May 21st, 2023 3:44 AM

Checking to see if unlock requirements have been met

Bought this at&t motivate 2 used from a friend (private party), no longer have contact with friend and no idea which requirements for network unlocking have or have not been met...

Accepted Solution

Official Solution

ACE - Sage

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117.7K Messages

1 year ago

The unlock requirements for prepaid are that the phone has to have 6 months of continuous use on AT&T prepaid. If you have used the phone for 6 months continuously it may be eligible. The clock would have been reset when you activated it on your account.

https://www.att.com/deviceunlock/

Community Support

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232.2K Messages

1 year ago

We want to help you with your device unlock request @Wulven

 

In order for your phone to meet approval, first, it must meet our eligibility requirements including being active on the AT&T network for at least 60 days.

 

If your device is eligible then reply to this message and let us know. We want to provide you with a resolution.

 

Let us know if this helped.

 

Devin, AT&T Community Specialist

ACE - Sage

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117.7K Messages

1 year ago

Devin should know The motivate is a prepaid phone.  It requires 6 months on prepaid

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