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Fri, Sep 18, 2020 7:56 PM

Change prepaid phone

I have an prepaid account with at&t and upon signing in to order a new phone or phone from them it's not noticing I have an account already because it insists I choose a plan for the phone but I already have the $65 unlimited plan to get the phone. How does this work?

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ATTHelp

Community Support

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136.2K Messages

a month ago

Hello @Dblanks49.

 

We'd be happy to with looking into your PREPAID phone order.

 

Let us know if you have tried using the myAT&T app or the browser.

 

Is there any option to use an existing plan?

 

Are there are errors when logging into your account?

 

Vincent, AT&T Community Specialist

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