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Fri, Sep 18, 2020 7:56 PM

Change prepaid phone

I have an prepaid account with at&t and upon signing in to order a new phone or phone from them it's not noticing I have an account already because it insists I choose a plan for the phone but I already have the $65 unlimited plan to get the phone. How does this work?


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Community Support


136.2K Messages

a month ago

Hello @Dblanks49.


We'd be happy to with looking into your PREPAID phone order.


Let us know if you have tried using the myAT&T app or the browser.


Is there any option to use an existing plan?


Are there are errors when logging into your account?


Vincent, AT&T Community Specialist

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