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Heathrrful's profile

New Member


3 Messages

Wednesday, March 22nd, 2023 7:38 PM

Change number

I need to change my phone number

ACE - Expert


64.7K Messages

1 year ago

Prepaid must call to change your number.

Community Support


232.7K Messages

1 year ago

Hi there, Heathrrful. Let's meet in a Direct Message (DM) to discuss changing your AT&T PREPAID wireless number.


Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.


As @sandblaster shared, AT&T Support will need to help change your AT&T PREPAID number. Nevertheless, we have you covered.


When changing your number, here are some things that you need to know:

  • Fees: A processing fee of $25 to recover operation costs is applied to the customer's account.
  • Voicemail: The current mailbox is deleted, along with any saved messages and greetings. The customer must set up voicemail again on their new CTN.
  • Usage and call history: Immediately following the number change, all usage for the old number will no longer be available, so you will want  to preserve any desired records prior to changing their number.

You can find additional details under After changing your number at Change your AT&T PREPAID number.


Be sure to keep an eye on your DM. We'll be sending you a message to help with that number change.


Lar, AT&T Community Specialist

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