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Thu, Nov 26, 2020 8:44 PM

Cannot locate a Security update for a Samsung S9 running Android 9 on AT&T Server

Cannot locate a Security update for a Samsung S9 running Android 9 on AT&T Server.  Any advice is welcome, I have been running for a year w/o any security updates.  The phone is an unlocked S9 originally from Cricket (Purchased new be me).

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ATTHelp

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145.2K Messages

2 months ago

We can point you in the right direction, @SolarSteve

We understand how important software updates are want to help you get the latest security patch available.

You're correct - you will not see software updates for non-AT&T branded Bring Your Own Devices (BYOD). We have a couple of suggestions for you.

Usually, carriers provide software updates for same branded carrier devices via firmware OTA using towers. You can check with Cricket - or you maybe a able to get updates using Samsung Smart Switch

We hope this information helps. Please let us know when you locate the update. Thank you! 

Keny, AT&T Community Specialist 

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