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Can I retrieve an old prepaid At&t number?
So I bought a galaxy note 20 from the at&t store a couple of months ago and they told me that I had to get a new phone # that they couldn't give me my old prepaid number back........i still have the old phone with the sim card with the old # can I still switch the Sim card or no?
ACE - Sage
6 months ago
If your prepaid number is still available, you will be able to insert that old SIM card and refill your account. It kind of depends on how long your Prepaid Plan has had a zero balance. Prepaid accounts are closed and number lost if the balance has been zero for 60 days.
I don't know who told you couldn't keep your phone number, that was incorrect. You can always migrate your phone number between AT&T prepaid and postpaid in a corporate store.
I suspect you were dealing with somebody in an authorized retailer store, or someone who wanted to get credit for adding a new postpaid line which does not happen when migrating a phone number between prepaid and postpaid
6 months ago
Hello @JessicaReed361, we'd love to provide you with more detailed information on how to switch your AT&T prepaid number to postpaid.
In order to make the switch from prepaid to postpaid, keep the following details in mind:
Also, in order to complete this process you'll need to visit the nearest AT&T store. If you still have your old number and SIM card, they'll be able to submit your request in store easily.
We hope this helped and feel free to let us know if you have any other questions!
Thanks for contacting the AT&T Community Forums.
Lynn, AT&T Community Specialist