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J

New Member

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1 Message

Fri, May 22, 2020 8:19 PM

Calling

I just switched over from straight talk to att almost a month now. Since then I have NOT been able to make or receive calls. I called customer care to get this resolve but they are saying their is not anything wrong. But yet I still cannot make a cal. There has been a network reset done. It still isn’t letting anyone call me. And I cannot call att because ummm duh I can’t make a cal and my husband is working. I’m at home with 4 children and 1 who has a serious heart problem. And cannot even make a call if anything comes up. Waste of money.

ATTHelp

Community Support

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171.6K Messages

1 y ago

Hello, @Jdeatob93,

 

Thank you for reaching out. It sounds like you need to completely power down your device for thirty seconds before turning it back on again to refresh its connection. If that doesn't help, call 800.901.9878 for more assistance.

 

Have a great week.

 

James, AT&T Community Specialist

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