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New Member

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2 Messages

Tuesday, January 5th, 2021 12:37 AM

Calling messed up

I can’t call my Husbands phone it just rings he doesn’t even get the notification of a missed call when I do. His calls go through to me But when he calls me I can answer it just won’t connect so it says call failed. 

Community Support

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230.7K Messages

3 years ago

Hello @Iesharichardson23,

 

We'd like to look into why your husband device is experiencing inferences with calls.

 

With more details, we'll be able to assist you to the best of our ability:

  • Is only your husband device having issues?
  • Is it only your calls that fail or all calls?
  • What type of device does he have?
  • Also, have he tried powering off his device and removing the SIM and reinserting it?

Please let us know.

 

Jonye, AT&T Community Specialist

New Member

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2 Messages

3 years ago

Yes it’s only his device having issues. I can call and receive calls from everyone else. He has the iPhone 8 Plus. We have yet to try removing the sim but we will 

Community Support

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230.7K Messages

3 years ago

Let us know how it goes, @Iesharichardson23!

 

Also, make sure to fill us in on the signal strength on your phone, whether it's poor or strong. Typically, call failed means that the signal on your device is not strong enough. However, since this is only occurring with a single contact it may be best to take the iPhone 8 Plus and check whether Airplane mode is disabled. If so, you will want to enable it then turn it back Off again.

  • Settings > Airplane Mode > toggle OFF

Also, confirm that certain contacts on that device didn't end up being blocked. Those contacts could've been inadvertently restricted as a result of say installation of the latest software update.

  • Settings > Phone > Blocked Contacts

Hope this helps!

 

Lar, AT&T Community Specialist

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