New Member
•
2 Messages
Calling messed up
I can’t call my Husbands phone it just rings he doesn’t even get the notification of a missed call when I do. His calls go through to me But when he calls me I can answer it just won’t connect so it says call failed.
ATTHelp
Community Support
•
230.7K Messages
3 years ago
Hello @Iesharichardson23,
We'd like to look into why your husband device is experiencing inferences with calls.
With more details, we'll be able to assist you to the best of our ability:
Please let us know.
Jonye, AT&T Community Specialist
0
0
Iesharichardson23
New Member
•
2 Messages
3 years ago
Yes it’s only his device having issues. I can call and receive calls from everyone else. He has the iPhone 8 Plus. We have yet to try removing the sim but we will
0
0
ATTHelp
Community Support
•
230.7K Messages
3 years ago
Let us know how it goes, @Iesharichardson23!
Also, make sure to fill us in on the signal strength on your phone, whether it's poor or strong. Typically, call failed means that the signal on your device is not strong enough. However, since this is only occurring with a single contact it may be best to take the iPhone 8 Plus and check whether Airplane mode is disabled. If so, you will want to enable it then turn it back Off again.
Also, confirm that certain contacts on that device didn't end up being blocked. Those contacts could've been inadvertently restricted as a result of say installation of the latest software update.
Hope this helps!
Lar, AT&T Community Specialist
0
0