New Member
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1 Message
Bought unlocked iPhone SE, and have no idea how to transfer service and number to new phone
Okay, so I lost my iPhone 6s Plus Friday of last week on vacation. I looked for 3 days & couldn't find it, so I had to leave it wherever it is. Got home and ordered an unlocked iPhone SE 2nd edition from BestBuy. I tried adding/updating my device to transfer service to this new phone, and I'm getting that the SIM is invalid. I'm assuming I have to order a SIM kit through AT&T prepaid? I keep trying, but the only option I am given is to order a kit with a plan added on. I already have a plan. In fact, my plan renewed the day before my phone was lost. I wish this website provided better customer service. I can't be the only one who has lost a phone and had to jump through hoops to get everything straightened out. I'm typing this on a computer, and so I can't really call customer service or do their video chat option (no idea why they can't do a regular chat, then I wouldn't have to type this all out hoping someone sees and actually responds to it any time soon.
sandblaster
ACE - Expert
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62.9K Messages
3 years ago
Yes, you need a new prepaid SIM card. Unfortunately, ATT makes it impossible to just order a replacement SIM card without buying a plan. Your options are to buy a SIM card from some other source (Amazon, eBay) or go to an ATT store. I’m sure there’s a way to order just a replacement SIM card from ATT, but I don’t know how. Once you get the SIM card, you’ll need to contact ATT to have it activated with your number. Of course, that can be done at an ATT store.
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formerlyknownas
ACE - Sage
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105.4K Messages
3 years ago
Far easier to just get it done at an AT&T store since they can do it all for you in one stop - even if it's curb side.
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