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Wed, Dec 2, 2020 8:09 PM

Auto renewal plan

I lost the card connected with my auto renewal plan. I don’t have the phone number or anything to login into the account so I can’t stop the auto renewal. Will it just cancel on it own? What can I do? 


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Community Support


144.6K Messages

2 months ago

Hello @Tomboyjada


Let's get you in the right direction of accessing your prepaid account!


For additional assistance, please contact our AT&T Prepaid Customer Support at: 800.901.9878 or dial 611 from your AT&T-branded cellphone. Prepaid support is available Every day, 7am - midnight local time.


We hope this helps, and have a great week!


Dwight, AT&T Community Specialist 

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