AT&T won't unlock replacement iPhone (bought at Apple)
I have been a customer of AT&T since 2016.
In May 2018 I bought a refurbished iPhone 7 direct from Apple. I used an AT&T SIM in this phone.
In March 2019, I had a problem with my iPhone 7 and Apple replaced it with a new iPhone 7, under warranty.
I have requested an unlock from AT&T for both the original and the replacement iPhone 7. The original iPhone 7 has been unlocked. However, AT&T had denied my request to unlock the replacement iPhone 7 (acquired in March 2019) because it has been active with AT&T for less than 6 months.
I got the replacement iPhone 7 in March because of a fault the iPhone (which was known to Apple), not through any fault of my own. So I am seeking an exception to AT&T's unlock policy so I can have my replacement iPhone 7 unlocked now. Can anybody help?
I have called AT&T (611) many times but I am just quoted the policy. Nobody will listen to my case to see if I am eligible for an exception to the policy.