ATT web site error in Unclock request page

I am trying to unlock my Atcatel 4952R flip phone. I meet all the criteria. I enter my data but the site rejects it as incorrect - but I verified it against my profile and it is correct.

SO I tried to unlock a second phone (not yet eligible) but get the same reject error on my personal info -

This strongly suggests that the web site page https://www.att.com/deviceunlock/ has an error.

It seems impossible to report this error to get it investigated and fixed.

John

Responses

ATTHelp

Community Support

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231.4K Messages

1 year ago

Hello @hiljoball, we understand you're having concerns with unlocking your device through our online device unlock portal, and we definitely want to provide further assistance.

Based on the information you've provided, we want to invite you into a Direct Message to further help. We want to look closer into the error message you're receiving on our website and help with unlocking your device.

Please check the message icon in the upper portion of the page and reply.

We look forward to hearing back from you and thanks for contacting the AT&T Community Forums for help.

Lynn, AT&T Community Specialist

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hiljoball

New Member

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3 Messages

1 year ago

Hi Lynn,

do not know what you mean by the Message Icon.

I have an Alcatel flip phone 4052R for over 12 months. I have moved to Canada and need to use a Canadian supplier and sim card. My account is pay as you go and is in credit.

When I go to your page

https://www.att.com/deviceunlock/

I supply the information - first/last name, email etc and submit

It takes me to

https://www.att.com/deviceunlock/unlockstep2

and gives me the message

The information you have entered is incorrect. Please update and try again.

However my information is correct, as I logged into my account and verified the data

I have a second phone - Galaxy A13, but have not had it for the required 6 months to unlock it - but I tried the number any my info and got the same error message on that account too.

John

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hiljoball

New Member

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3 Messages

1 year ago

I received an email from Customer Care on the 15th of March that my unlock request was being investigated - it is now the 29th and I have not heard back with any progress.

Here below is the case number

John

Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:
CASE: CM20230314_156068866

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