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msgsilver's profile

Contributor

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1 Message

Sun, Aug 19, 2018 6:40 AM

ATT Prepaid - why I paid Deposit 3 times the price for a Certified Refurbished Phone ??

I got a phone from ATT, there seemed to be some issues with with voice.  so I requested for a replacement, a $122.30 some dollars I had to pay for some reason to send in a replacement phone.  I was surprised ATT asked me for deposit because the phone was free as part of promotion going on on prepaid network for certified refurbished phones and barely worth $40 otherwise.  I was total clueless, but I paid none the less the hefty amount.  I shipped the same phone I received, back within 10 days of receiving the phone, when will I get the refund back.  As per USPS, the phone was received by an Agent on Aug 14, 2018.  

 

by the way I returned to you the same phone you sent me as the phone I had was working fine later on... probably some of your network towers repairs going on or something so I had problem earlier..

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

4 years ago

Hello @msgsilver.

That's a great question!

During a device or warranty exchange, we may require a deposit, or a credit card to secure the transaction. Heres some helpful information on the device exchange refund process.

Please let us know how your new device is working out. Thanks for being the best part of AT&T PREPAID!

Kenneth, AT&T Community Specialist

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