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C

New Member

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2 Messages

Friday, April 16th, 2021 8:14 PM

AT&T Prepaid SIM card

I had this sim card from my flip phone I got in early 2020, it was an AT&T SIM card and when I put it into my old iPhone 5s it says in the corner “(3 bars) AT&T” but when I call 611 it then tells me to call 611 for customer support, how do I fix this?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

3 years ago

You may not be able to fix. The iPhone 5s is no longer supported and ATT will not activate an unsupported phone. By putting your SIM card into that phone, you probably had your service suspended. ATT might let you go back to the flip phone but if you want to switch to a different phone, you must switch to a phone supported for VoLTE. For iPhones, that means a 6 or newer.

New Member

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2 Messages

3 years ago

(It was a prepaid SIM card being used on an unlocked iPhone)

New Member

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2 Messages

2 years ago

help me activate a prepaid sim card!

Community Support

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229.8K Messages

2 years ago

We'll be delighted to help you activate your prepaid service @vegachuy601.

 

Could you please elaborate what's going on when you try to activate your service? Are you using our online activation portal? If so, are you getting any kind of error message?

 

With more specifics, we'll be better able to assist you. Thank you for choosing AT&T!

 

Darais, AT&T Community Specialist

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