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VS1983's profile

New Member

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8 Messages

Tue, May 17, 2022 10:47 PM

APN settings got LM1200

I am unable to connect to internet using Netgear LM1200. I believe apn settings may not be correct. Prepaid account is active and it is for hotspot/device.

New Member

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8 Messages

1 m ago

I searched the forum and didn't find any posts related to LM1200 with apn settings

ATTHelp

Community Support

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192.1K Messages

1 m ago

Hi there, VS1983! Here is how you can find the access point name (APN) settings to connect your device over wireless internet.

 

Visit Program data settings for your device to learn how to update the APN for your device.

 

If you've already visited your nearest AT&T Store to set up your account with one of our AT&T PREPAID Data-only Plans, then you may need a compatible SIM card to help you connect. You can stop by your local AT&T store to purchase a SIM Card, or go online to activate a SIM card you already have.

 

Try this and let us know how it goes. Make sure to provide details about what happens when you try to use your device over our network, any error messages you receive, and color and behavior of the LED indicators on your device.

 

Lar, AT&T Community Specialist

New Member

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8 Messages

1 m ago

Please see screenshots. The plan and sim is correct which was purchased directly from ATT store. Sim card is also activated.  I have tried to change APN settings to both ATT Broadband and NXTGENPHONE.  I am getting red light with both. 
ATTHelp

Community Support

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192.1K Messages

1 m ago

Thanks for letting us know, @VS1983.

 

We just have another question, where did you purchase your Netgear device from? This information will better help us obtain the next steps for you.

 

Thanks for your patience.

 

Lynn, AT&T Community Specialist

New Member

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8 Messages

1 m ago

It was purchased from Amazon. It’s certified for Att. Below is the link. 

https://www.amazon.com/dp/B08R813HLW/ref=cm_sw_r_cp_api_i_XDD9NETKMCCEH91EG0WA

ATTHelp

Community Support

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192.1K Messages

1 m ago

Thanks for confirming that information with us, @VS1983.

 

At this time, for further device specific troubleshooting we'd advise for you to reach out to the original seller of the device. Also, we'd advise for you to reach out directly to Netgear Support for further provisioning support. 

 

We do hope that you're able to get this squared away!

 

Lynn, AT&T Community Specialist

ACE - Sage

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97.5K Messages

1 m ago

I suspect it not AT&T compliant.  Ana on ads are often wrong

At&t approved devices now that 3-g is going away

New Member

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8 Messages

1 m ago

That’s what I initially thought as well but netgears website says it’s att complaint. 

New Member

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8 Messages

1 m ago

I actually order mr1100 first for the area where my current carrier doesn’t have coverage. After a month of delay att just decided to cancel my order. I had been att customer in the past and dropped them for this very reason. I don’t trust them for my businesses. Been with another carrier for 11 years. 

ATTHelp

Community Support

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192.1K Messages

1 m ago

We want to help explain why your device may not be connecting, VS1983.

 

We’ve phased out our 3G network starting February 22, 2022. We are making make room for an even better network. As of May 3, 2022, accounts not supported by our network are in the process of being cancelled. 

 

Upgrade your AT&T PREPAID device

Talk and data services will only work for AT&T PREPAID wireless phones and devices that support at least 4G LTE and HD Voice. Here’s how to upgrade an AT&T PREPAID device:

  1. Visit one of our stores to get a new phone.
  2. Place your SIM card into the new phone. (If your SIM card doesn’t fit, get a new SIM card kit from our store.)
  3. Sign in to your PREPAID account.
  4. Select My Device, then Update Device.
  5. Follow the prompts to update your IMEI or SIM card number.

If you are not planning to upgrade your device, and have concerns about the remaining balance/refund on your PREPAID account, please contact us directly for assistance at 611 from your AT&T PREPAID phone or call 800.901.9878 from another phone.

 

As @formerlyknownas stated, if your device is not listed as a supported device (see page 9), then it will not work with our upgraded network. 

 

Please reach back out if we can help in any way. Thank you for contacting AT&T community Forums.

 

Lorie, AT&T Community Specialist

 

New Member

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8 Messages

1 m ago

Never mind. I will just switch to another carrier. I can’t repeat the same thing over and over. Plan I have is 4g lte. And router I have Is also 4g lte ATT Certified listed by ATT OFFICIAL partner netgear.  

ATTHelp

Community Support

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192.1K Messages

1 m ago

We want to help get your device working, VS1983.

 

We understand that you verified that the Model is AT&T compliant with Netgear through their website, but if your device is not on the supported device list then it will not work. It may be that Netgear has not updated their website since AT&T shutdown 3G in February.

 

Please refer to our last message for supported devices and more information about our upgraded network. 

 

Please feel free to reach back out if we can further assist. Thank you for contacting AT&T Community Forums.

 

Lorie, AT&T Community Specialist

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