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Aliciameeks's profile

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Friday, February 11th, 2022 8:38 PM

Alcatel 1B Activation

I can't get activation portal to recognize my IMEI #

Accepted Solution

Official Solution


Community Support


215.4K Messages

1 year ago

Hello Aliciameeks, let's look into why your IMEI is not being recognized to activate.


The Alcatel 1B phone is not showing as one of the device that will be compatible with the AT&T network due to the phasing out of our 3G network.


We no longer activate phones that don’t support HD Voice as they won’t be compatible to work on our network. 


Hopefully this information helps, and thank you for contacting the AT&T Community Forums.


Jeff, AT&T Community Specialist


ACE - Sage


107.4K Messages

1 year ago

The 1b cannot work on at&t.  It is missing critical LTE bands, it is not voice over LTE capable. You will have to replace the phone.  T-Mobile isnt going to allow it anymore either.

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