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C

New Member

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2 Messages

Sunday, January 12th, 2020 11:52 PM

Activate new sim with old # (forgot my 4 digit prepaid PIN)

I am currently in Canada and lost my prepaid sim card during my vacation. Luckily, my brother was on a trip in the US and brought back me a new sim card. However, I need to activate my new sim to my old number but I can't access my account since I forgot my 4 digit prepaid pin. I was told on the phone by customer service to go to an AT&T store, BUT I can't do that since I won't return to the US until the summer. Is there another solution?

ACE - Expert

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64.7K Messages

4 years ago

You can’t activate the SIM card with your old number online, you need to call. If they won’t do it because you forgot your pin, going to a store is the only other option.

New Member

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2 Messages

Ok thanks. If going to the store is the only option then I'll just have to cancel my prepaid service.

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