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p_rizzle's profile

2 Messages

Thursday, April 18th, 2024 7:59 PM

4G Connectivity and Celluar Issues

Hi,

I'm using a IOT Hat device that uses the cellular network to send SMS and make calls. I've done my research before hand and ATT said the device was approved for their network. Unfortunately the device isn't working, and before i buy a phone to test it on since my primary phone is with this carrier I wanted to reach out and see if anyone could help.

Community Support

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232.3K Messages

1 month ago

Hi @p_rizzle, we understand how important is to have the services up and running and, we're here to help you.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our  Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

1 Message

1 month ago

we have a tower in our area that has been down for a two weeks now with no resolution in site. I can drive 10 miles north or south and I am get 5G with full bars, but where I live I have nothing. Fortunately my internet is T-Mobile Home Internet which works fine. But AT&T will not fix this tower and gives us false ETA’s on repairs

2 Messages

18 days ago

AT&T doesn't seem to have a chat function for just their personal plans? Ive tried to go to support but can never find a link to chat with somebody?

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