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Contributor

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2 Messages

Tue, Oct 8, 2019 1:38 AM

Wrong phone sent

Good Evening,

been trying to contact att as I was sent the i phone 8 and not the 8 plus. Clearly a misunderstanding that I want remedied asap please. Thank you

Responses

Brand User
ATTCares

Administrator

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107.7K Messages

3 months ago

Hi @4gabbies

 

Allow us to check this out for you!

 

Was the cellphone ordered online, in a AT&T store/Authorized retailer, or 3rd-party? Is the cellphone within the 14 day return/exchange policy? Have sent the device back for a return or exchange?

 

With more details you can provide, the better we can investigate!

 

Dwight, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 months ago

The phone was ordered online. I’m in Florida and the 14 days is the 15th and the 14th is a federal holiday so no mail. Help!! Why can’t a store help me out. Att is one aren’t they. I’m extremely disappointed and dissatisfied.

Brand User
ATTCares

Administrator

 • 

107.7K Messages

3 months ago

Hello, @4gabbies,

 

Thank you for reaching out to us on your order. For assistance with online orders, please contact our eCommerce department at 866.267.4510. They're available from 8am until midnight Eastern on Monday through Friday and from 8am until 8pm on Saturday and Sunday.

 

Have a great week.

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.