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Contributor

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1 Message

Mon, Jun 3, 2019 5:45 PM

Why is my order talking so long to ship?

It's been 4 days since the order was placed by a at&t employee and is being sent to the AT&T store so it's shouldn't be taking this long I was told it would take 2 days we ordered on the 31st a Friday so it should have been there Sunday or Monday but they still having shipt it yet, if there sending it from a Warehouse or something that's just dumb they should have just shipped it from another AT&T store somewhere around where I live.

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Brand User
ATTHelp

Administrator

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112.4K Messages

10 months ago

Hello there @Branden418!

 

We can help you with that. Factors such as backorder devices or credit check (including what is available with AT&T services) can result in delay of shipping. Once your package is ready for pickup, you'll receive an email notifying you. Make sure to review Picking Up an Order In-Store. Also, feel free to check the status of your order by following these instructions.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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Tutor

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4 Messages

9 months ago

Is there anyway to go in and pick a different delivery type? like overnight or in store pick up? Because its been over 10 days of it being processed and the run around with so many different reps.

Tutor

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3 Messages

8 months ago

Did you ever receive your phone??

Contributor

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1 Message

5 months ago

OMG! I am regretting leaving overpriced Verizon already. My online order is taking forever. I called customer service but the rep's accent was too thick to understand. I am so upset and overwhelmed. AT&T should be ashamed of themselves. 

Contributor

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1 Message

5 months ago

My phone has already taken over a week, once it hits the 7th of this month it'll be two weeks. I was just giving them time but I think it's time to go into the store and complain. Ridiculous. 

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