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New Member

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3 Messages

Sat, May 9, 2020 4:03 PM

Why is it taking so long to process my order for curbside pick-up?

I ordered an iPhone for curbside pickup at my local at&t store and I'm still waiting to get an email that my order is ready. On the website it says that it takes only 2 hours or maybe a little more to process your order so you can pick it up, but it's been over a week. I really need my new phone soon so I can stop renewing my current plan and paying for that while waiting for this phone order to process.

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Brand User
ATTHelp

Community Support

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154.7K Messages

1 y ago

Hello, @Miarose01,

 

Thank you for reaching out. If you haven't received an email letting you know your order is ready for store curbside pickup, check your spam folder in case it was misdirected.

 

If the email isn't in the spam folder either, go ahead and call the store for more information.

 

Have a great week.

 

James, AT&T Community Specialist

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New Member

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3 Messages

I did do that and they said there's nothing they can do on their end and to contact someone online.

New Member

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1 Message

7 m ago

This is exactly what i'm going through right now. It is advertised 2-hour curbside pick-up. I don't have a phone right now. i am waiting literally using a laptop to contact my family and friends.

New Member

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1 Message

6 m ago

I'm going through the same thing. My phone is stuck in the "in process" status.  I've heard nothing from anyone. My credit card was charged. No email on spam. Phone calls are not helpful - just a waste of 2 hours of my life.  Why is this process so difficult?

New Member

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3 Messages

5 m ago

I’m dealing with the same thing! The AirPods was ordered at 9:46 am.. By 12 noon nothing! However, I called the store and the representative was so rude! Telling me I have to wait and than hung up on me. This is horrible customer service and to think I’ve been a long time customer! I should have went to Apple! I think Verizon will be my carrier soon, I refuse to deal with rude representatives when they get my money every single month! 

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