Why does AT&T support even bother answering my questions when all their answers are dead wrong?
After breaking my iphone 7 plus, I inquired as to whether or not i could repair it through AT&T insurance AND upgrade my phone at the same time. After being in chat with them for about five hours, they told me yes, just file a claim with the insurance and as soon as that's done, I should go ahead and upgrade my phone. Knowing that I need a working device to upgrade, I asked whether or not I was going to have to wait for the repair to be done before I could upgrade, making sure that it was obvious to the rep that I NEED a phone asap. Two separate reps assured me that as soon as I was done purchasing the new phone online, I could pick it up in store. I go to the store, wait there for forty five minutes, just to be told there's nothing they can do without a working phone. AT&T, get it together. I would rather not receive an answer for my question than get a completely wrong answer. Just a word of warning that AT&T support doesn't have a clue.