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J

New Member

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3 Messages

Tue, Mar 24, 2020 1:57 AM

Why does AT&T lie about device trade ins and have false advertisement

I decided to send my old device in the AT&T because they stated I could get credit for the old device, and once they receive the device they isssue payment in 2 weeks. Well I sent my device in back in December of 2019, I still have not received payment. I have spoke with numerous people in many different departments and they all tell me that it will get processed give it 2 weeks. I have given it over 3 months and still have not received the money. AT&T why do you false advertise, why did you steal my device and not issue the credit? Why do your people continue to lie to me?

Responses

New Member

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3 Messages

8 months ago

Status, they received the device.

New Member

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3 Messages

They have told me it will arrive, yet nothing has arrived

ATDoesntCare

New Member

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193 Messages

Why would you ever send a device to AT&T when hundreds of others have posted the same experience here already?

New Member

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3 Messages

a month ago

Wish I would have seen this thread earlier. AT&T just stole my perfectly good device. And now they are saying there is nothing they can do to fix it. 

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