Why does AT&T lie about device trade ins and have false advertisement
I decided to send my old device in the AT&T because they stated I could get credit for the old device, and once they receive the device they isssue payment in 2 weeks. Well I sent my device in back in December of 2019, I still have not received payment. I have spoke with numerous people in many different departments and they all tell me that it will get processed give it 2 weeks. I have given it over 3 months and still have not received the money. AT&T why do you false advertise, why did you steal my device and not issue the credit? Why do your people continue to lie to me?