Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Trade In and Get Rewarded!
Mickeyhuy's profile

New Member

 • 

1 Message

Monday, December 5th, 2022 6:51 AM

Why can’t i decline protection plan when upgrading

ATT won’t let me bypass the protection option if i choose to decline it.  It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

Accepted Solution

ACE - Sage

 • 

118.3K Messages

2 years ago

I have no idea what you're talking about.   I have no problem declining insurance online when selecting phone and plan.

I put a phone and a plan in the cart and clicked on "continue without device protection...."

Then I went back and added a case to the cart.  This time I clicked on see protection options. Clicked on "I don't want device protection

Again was able to click on " continue without device protection."  which is now a black bar. 

Community Support

 • 

232.9K Messages

2 years ago

Hello, @Mickeyhuy. Thanks for reaching out with your concerns about being able to bypass the device protection when upgrading your plan. We want to help!

 

Thank you @formerlyknownas for your accurate and helpful information.

 

Let us know if you still need assistance with this or if you were able to bypass the protection yet.

 

We look forward to hearing back from you!

 

TT, AT&T Community Specialist

1 Message

11 months ago

I am current customer and i tried to remove the protection plan on my device and it wont let me cancel , i a;ways get information "

Submit Addon
Something went wrong on our end.
Sorry, we’re not able to display this section at the moment. Please try again to reload it.
Try again

    extra $45 every month is too much

    ACE - Sage

     • 

    118.3K Messages

    11 months ago

    So call at&t and have them remove it.

    Not finding what you're looking for?
    New to AT&T Community?
    New to the AT&T Community? Start by visiting the Community How-To.
    New to the AT&T Community?
    Visit the Community How-To.