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Mickeyhuy's profile

New Member

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1 Message

Monday, December 5th, 2022 6:51 AM

Why can’t i decline protection plan when upgrading

ATT won’t let me bypass the protection option if i choose to decline it.  It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

ACE - Sage

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104.3K Messages

2 months ago

I have no idea what you're talking about.   I have no problem declining insurance online when selecting phone and plan.

I put a phone and a plan in the cart and clicked on "continue without device protection...."

Then I went back and added a case to the cart.  This time I clicked on see protection options. Clicked on "I don't want device protection

Again was able to click on " continue without device protection."  which is now a black bar. 

ATTHelp

Community Support

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207.9K Messages

2 months ago

Hello, @Mickeyhuy. Thanks for reaching out with your concerns about being able to bypass the device protection when upgrading your plan. We want to help!

 

Thank you @formerlyknownas for your accurate and helpful information.

 

Let us know if you still need assistance with this or if you were able to bypass the protection yet.

 

We look forward to hearing back from you!

 

TT, AT&T Community Specialist

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