Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Contributor

 • 

4 Messages

Mon, Jan 20, 2020 10:43 PM

Why are stores closing so much earlier than designated store hours?

I went to the AT&T stand alone store in Pasadena, MD 21122. They were closed before closing time. We left and went to the AT&T store in the Marley Station Mall, Glen Burnie, MD next. The mall store shows open until the mall closes. We were at the mall at 7pm and the store was already closed. The lights were on, but the gates were closed but not locked. Open about 3-4 inches. If I wanted to, I could have gone in. I stood outside for a bit and called the store. I heard my call ringing in the store, but no one came from the back or otherwise. Why are stores closing before the advertised hours for closing? All the other cellular stores were open and well staffed. ATT lost a lot of business that night I'm confident of it. Too easy to go to another open store nearby. I thought you would like to know this. That's a pretty significant infraction I think when you trust your employees to man your stores. If there was an emergency of some kind, there could perhaps be a quick handwritten sign? But then again, don't want to leave the gates of the store in a mall unlocked and roll out....

Responses

lizdance40

ACE - Sage

 • 

72.3K Messages

3 months ago

Both of those stores are authorized retailers, which means they are not owned by AT&T and their employees do not work for AT&T. They can set their store hours, their own fees oh, and some of their prices in the store may differ from what you see at AT&T. Com

The nearest corporate store to those two stores is the Quarterfield Crossing store on George Clauss Boulevard in Severn

(edited)

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

4 Messages

Thanks for the reply and the input. I do know about the retail stores versus corporate stores, but having had "franchise" experience in my past, the corporate entity who knew that was happening, could and would strongly reprimand the retailer for misrepresenting their brand so to speak. Not cool no matter how you slice it. OH and by the way, I'd NEVER (caps for good reason) go to the Severn store again. But that's another story. Can't make this stuff up as they say....

mobilemax

Employee

 • 

796 Messages

2 months ago

Hello,

To better understand hours, they are available on att.com/storeappointment where you can find local store and see hours. Most say posted hours, up webpage will have “subject to change” based on staffing, weather, etc. It will also show which are corproate stores and which are authorized. The corproate are reliable on hours, the authorized have more independent ability to change them.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…