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berthayanez's profile

Contributor

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1 Message

Wednesday, April 8th, 2015 6:09 PM

Where is the Live chat?

I went to contact us, and I see all the service numbers, and it says you can chat, but there is no link to activate the chat, how am I going to chat with costumer representative if there's no link for the chat. I have navigated the entire page and I don't find it, I just found this.

 

Chat.PNG

1 Attachment

Community Support

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15.2K Messages

9 years ago

Hi @berthayanez

 

I’d be happy to help with your access to our Live Chat option! Please ensure that the page has loaded fully as the “Chat Now” tab will not appear until the page has completely loaded. Once loaded, the blue tab appears just to the right of the page, in the center.

 

I hope this helps!

Charise

Contributor

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1 Message

9 years ago

I have been going crazy also waiting for the chat option to come back. I read your post and the reply, and it sounded like a browser error. 

 

I use Chrome.

 

Try Internet Explorer, when I did I saw the Blue chat icon the first try as described in the first reply. 

 

Good day.

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