When will Note 9 finally be shipped?
Why is AT&T one of the last carriers to ship the Note 9? I pre-ordered the 512gb. BIG MISTAKE! The phone came out 5 days ago and I have a ship date of 2 weeks from today. THIS IS UNACCETABLE AT&T. For pre-ordering I get to get the phone 3 weeks after it comes out?! I thought pre-ordering meant I would be one of the 1st people to have the note 9, not one of the last.
I also ordered one of the 128gb versions. It was finally recieved yesterday, 4 days after release.
I ordered and paid for taxes already, but I have no phone. People who have bought their note 9's after me, already have their phones.
I was originally told I would recieve it Sept. 4- 8th, now I am being told September 10-13th! (Spent an entire day on several phone calls and having to drive to the store twice to pre-order after their system had a "glitch") How does this effect my pre-order headphone offer which ends on the 13th and I must have my phone to claim? Why am I being put last for being an AT&T customer? Other carriers have sent out their 512gb phones. People who walked in at AT&T store on August the 24th have their phones. It is odd AT&T had phones to give out at the store, but not to those who had already paid for them.
I just don't understand how I can not get my phone, that I already bought, yet they are selling them in the store right now. Their only solution is to cancel my order, wait for a refund, drive to the store and rebuy, all while loosing the AKG Headphones!
That is not how you take care of a customer who trusted you and pre-ordered. Where is my 512gb Note 9, and my compensation for AT&T's debacle? My time is worth money too!