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Wednesday, January 20th, 2021 5:35 AM

When I try to upgrade my son's iphone SE why do I get a technical error?

when I try to upgade my son's iphone SE, I go to the upgrade page, and click on his phone which says upgrade eligible...but then I get a technical error, and it says to call the tech support line. When I call it, they say "its a system error" and we can't do anything. What?

Please help me.

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Official Solution

Community Support

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230.7K Messages

3 years ago

Thanks for the post, @elephantwalker

We're sorry about the problems surrounding your upgrade and want to ensure you're able to get the phone you want.

@lizdance40 provided some great information. Please stop your local AT&T Store so we can take care of that for you. Take care! 

Keny, AT&T Community Specialist  

ACE - Sage

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116.6K Messages

3 years ago

This is a customer populated forum, not AT&T support you're going to have to call AT&T and escalate the problem, or go to a corporate store.

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