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1 Message

Wednesday, October 14th, 2020 3:14 PM

We sent in two phones but only one was recognized

So we mailed two phones for this At&t deal and they only gave us a discount for one of the phones. Is there a way that we can get the 2nd phone sent back or they could apply the discount to the account. Otherwise its stealing.

Community Support

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230.7K Messages

3 years ago

Hello @Atandt456 and thanks for reaching out to us!

 

Let's check this out for you!

 

To better understand regarding your discount offer, we'd like to ask a few questions:

  • What AT&T deal are you referring to?
  • Were you receiving the discount as a rewards card/billing credit, BOGO, or device trade-in?
  • Were the 2 devices sent with a single return label, or separate labels.

The more specific details you can provide us, the better we can continue.

 

We look forward to your reply.

 

Dwight, AT&T Community Specialist  

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