Waived Taxes For New Purchases

They won’t waive sales tax unless you can prove you are tax exempt. They will not put sales tax on your bill. Sales tax must be collected at the time of sale.

Thanks Sandblaster! I kinda thought that. I was in the process of wanting to upgrade online and the taxes due was 90 something dollars so I decided to chat with an agent and she said that if I could get to my local store that they may be able to do so. I found that kind of strange as to an ATT chat agent telling me to go to the physical store. You would think that they would say the same thing as you did. 

We're glad that you were able to receive the kind of support you were searching for here at AT&T Community Forums, Cgilbert7482! When it comes to taxes charged for AT&T services here is what you need to know.

The information that sandblaster shared is correct. AT&T bills taxes to customers as required by law and remits those taxes due directly to the appropriate government agency. Taxes appear in the "Government Fees and Taxes" section of the bill.

In cases involving tax exemption, customers must provide to AT&T the required Tax Exemption documentation that supports their tax-exempt status. You can find this information and more by checking out the details under Tax exemption when you stop by Learn about the taxes, surcharges, and fees.

We hope this information helps. Let us know if you need any other assistance.

Thank you for reaching out to AT&T Community Forums.

Lar, AT&T Community Specialist