UPS lost my phone and AT&T still has not got back to me.
I recently ordered an LG G3 phone upgrade which was scheduled for delivery on Monday 9/15 but never arrived. On Tuesday 9/16, AT&T premier representative contacts and confirms with UPS that the package is lost or stolen. That same AT&T premier representative tells me that a supervisor will contact me within 24 hours to resolve this issue. It's been 3 days and still no call, no voicemail, no email, nothing! I have a reference/escalation ticket number. But, now I can't get through to any representative because the phones lines are busy (probably due to the iPhone 6 rollout). I am really frustrated because I need my phone. Why can't AT&T just ship another phone my way while they investigate with UPS? How long am I suppose to wait? Has anyone gone through a lost package scenario before? Any help would be appreciated. Thanks.