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jahall05's profile



9 Messages

Sunday, September 21st, 2014 8:53 PM

Upgrading using Pay and Trade In Device on Next?



I purchased an iPhone 5s 32GB Gold about 4 months ago and want to upgrade to the iPhone 6...When I check my upgrade eligibility it tells me I have two options: 1) Pay off the phone entirely and keep it and then upgrade OR 2) pay off the remaining 12 month installment and trade in this iPhone and then upgrade.


I want to do the second option...when I go to order the iPhone 6 it brings me to a page where it appears I can choose either option, but it defaults to the first option and will not let me choose the second option even though it is there.


My bill is not past due and has never been past due since becoming an AT&T customer.


Any ideas? 

Former Employee


4.9K Messages

10 years ago

Hello, jahall05!


Thanks for posting. I'm sorry to hear you're having difficulty upgrading your device online. We would be happy to look into this for you, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.


You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.



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