New Member
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3 Messages
Upgrade options
I've had the same phone for many years and consider myself to be a very good customer. Sales tried to offer me a 2nd line promotion which makes no sense (I live alone). Should I be talking to the Loyalty Department instead of the sales department? How do I reach them? I've been a customer for 10-15 years. I want to make one more try before the hassle of switching companies.
Constructive
Former Employee
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32.9K Messages
4 years ago
you should be able to upgrade and you dont need to call, login to your account and click on your phone it will tell you if your eligible for an upgrade which i assume you are. and follow the steps to upgrade you choose your phone and you pay for the phone through the next program monthly on your bill, there are no longer any free phones or loyalty discount for phones
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