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ebmojones's profile

New Member


1 Message

Thursday, February 23rd, 2023 8:37 PM

Upgrade Not Processed

In November, I requested the $1 iPhone 12mini upgrade to my son's line; however, it was not processed as an upgrade but was added as an additional line. Not only that, the phone representative shipped the phone instead of scheduling it for pick-up at the store and I was advised that we couldn't cancel the order so it shipped to the store. For three months, I was wrongfully charged for four phone lines after getting that corrected; they've added installment fees to my account. Terrible customer service, I've been transferred to every department because I have a U-Verse account and the fraud department line goes silent. 

Community Support


232.9K Messages

1 year ago

Hello ebmojones, we're here to help look into the fees on your account.


We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We will get started on figuring out the root cause and work towards a solution with the added installment fees on your account.


Jeff, AT&T Community Specialist

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