Trade In and Get Rewarded!
Bb2013's profile



4 Messages

Friday, October 3rd, 2014 4:44 PM

Upgrade Eligibility not showing up...

Hey guys.


I recently ordered an iPhone 6 on 9/27 in store. I used one of my family member's upgrade. Just for kicks, I went to check my upgrade eligibility, expecting it to say I'm not eligible since I just upgraded when I ordered a new phone. However, it gives me an error message and says 'We are unable to determine your upgrade eligibility at this time.' 

Does this normally happen when someone upgrades and gets their phone through the mail or could there be something wrong with my order?

Former Community Manager


10.4K Messages

9 years ago


Hi @Bb2013 


It's happening because you have a pending upgrade, it's been processed in the system but it doesn't go into effect until you activate your phone.


Please let us know if you have any other questions.




Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.