Upgrade Eligibility Not Resetting
Ordered a new phone, and after having it for a few days decided to return it, which I did and have confirmation of. When I log in to AT&T my line shows the phone that I had before the upgrade, and am still using since the return. But instead of the 15 payments I had made on this phone, it's still showing what would have been owed on the returned phone, and showing that I'd have to pay to upgrade. I've asked through chat a couple of times now when my upgrade eligibility would be reset and was first told it would happen on 3-17, and when that didn't happen, yesterday I was told that I had to pay to upgrade. When I explained to the chat agent for the 2nd time that that phone had been returned I was told "Oh yeah, so maybe 2 or 3 more days" This is not helpful at all, and I would like to upgrade to another phone. Any help getting this actually reset? Or do I have to call in?