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New Member

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2 Messages

Sat, Mar 28, 2020 2:18 AM

upgrade and gift card

A week before 3.10.20 i upgraded my phone and was told I would get a 100 gift card for the upgrade/trade in. On 3.10.20 i got my new phone in the mail and got it activated, at that time I was told to go on line and request the gift card. How do I get my promised gift card?

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Brand User
ATTHelp

New Member

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121.1K Messages

2 months ago

Hello @Efream

Glad to hear of your most recent upgrade!

Were you able to go online to request or accept a gift card?

It can take up to 30 days to be able to claim a reward but you can check what you qualify for online

It can also take up to four weeks from activation to receive an update in the mail for your reward!

Let us know if you have further questions!

Ayla, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

That was actually no help at all. I was promised a gift card NOT told it would take 30 days and that i would have to claim it as a reward or aee what else i qualify for. I was also not told that it could take a month for me to maybe get something in the mail. Here's a thought. If AT&T is offering a gift card why not have gift cards on site. Jumping through hoops is why i left my last provider and it'll be why i leave this company and the gift card was just another thing I was lied to about. I love my phone but am not very happy with the company. Lesson learned...if it sounds too good to be true it probably is.
Brand User
ATTHelp

New Member

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121.1K Messages

You're right,@Efream - its common for wireless companies offer promotional cards. Here's our site rewards.att.com, and a short explanation of our process.

You'll receive your reward claim instructions within four weeks of activation by mail. It's very important that you claim your reward by the expiration date shown on your reward notification. After claiming your reward and meeting your applicable active service requirement, most receive their reward within three weeks.

Watch your mail through April 2020 to claim your reward, and use the links above for reference. Please let us know if you have other concerns. Thank you for choosing AT&T.

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.