Unlocking replacement phone after 30 days
I requested a replacement for a lost I-phone, and paid my insurance deductible.
When the replacement phone came, I had emergent surgery and my dad died 2 weeks later.
When I tried to activate the phone Asurion and then ATT refused to unlock the phone because it was
more than 30 days after receipt of the phone. No where on the Asurion information that was received with the phone, did it say it had to be unlocked within 30 days, or that the phone would be a "pre-owned" replacement. The phone I received still has someone else's lock screen. I called ATT and spoke to an ATT supervisor who was rude, aggressive and extremely unprofessional. He threatened that if I sent the phone back he would charge me a $950 "non-compliance fee". He refused to let me speak to his supervisor.
I am paying for a new I-phone that ATT & Asurion refuses to unlock, and a line that I can't use. After 20 years with this company, if this is not fixed I will pay off the phones.....and go somewhere else.