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Hairycheez's profile



1 Message

Fri, May 15, 2015 4:07 AM

Unlocking replacement cell phone - IMEI not recognized

I just got a replacement phone through ATT insurance last month and when I enter the imei at it says imei not recognized.

Do I need to have the phone for more than 60 days or just an active ATT account and service?

Also my contract is already completed.

ACE - Sage


91.9K Messages

7 y ago

The phone isn't in the system, which is why they can't unlock it. Call the number at the bottom of the unlock portal for help.
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