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SM1111's profile

Contributor

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1 Message

Wednesday, June 6th, 2018 2:28 AM

Unlocked phone is re-locked?

I had my samsung s4 mini unlocked a year ago and traveled outside the US where I bought a pre-paid plan/sim card. I put my AT&T sim card back in when I returned. I'm traveling again and just spoke to an AT&T customer service rep who looked at my account and said my phone is locked. Does AT&T re-lock phones? I went through a major hassle and problems to get it unlocked last year. Don't want a repeat!

ATTHelp

Community Support

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207.1K Messages

5 years ago

Hey @SM1111,


When a device is carrier unlocked it is permanently unlocked.


Thank you for participating in Community Forums, and have a great weekend.


Anthony, AT&T Community Specialist

ACE - Sage

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103.9K Messages

5 years ago

If your phone was legitimately unlocked by ATT it cannot be relocked 

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