
Contributor
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1 Message
Unlocked phone is re-locked?
I had my samsung s4 mini unlocked a year ago and traveled outside the US where I bought a pre-paid plan/sim card. I put my AT&T sim card back in when I returned. I'm traveling again and just spoke to an AT&T customer service rep who looked at my account and said my phone is locked. Does AT&T re-lock phones? I went through a major hassle and problems to get it unlocked last year. Don't want a repeat!
ATTHelp
Community Support
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207.1K Messages
5 years ago
Hey @SM1111,
When a device is carrier unlocked it is permanently unlocked.
Thank you for participating in Community Forums, and have a great weekend.
Anthony, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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103.9K Messages
5 years ago
If your phone was legitimately unlocked by ATT it cannot be relocked
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