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Good day . Faced such a problem, I bought an iphone xs max 64 gb imei [EDITED] phone in my own country Ukraine, and they deceived me, as it turned out, it was blocked by your operator. A huge request to unlock the phone, as I am not your client, and I live in a completely different country. I spent a lot of money on this phone. If it is not unlocked, it will simply lie idle. I hope for your understanding . Sincerely, Ilya.