ATT are the worst! I'm switching over to Verizon! My phone has been paid off since December 6th 2017 and they are refuse to unlock my phone. They keep saying my phone is unpaid when it clearly is. Spoke with 10 different representatives, they are all either clueless and have no idea what they are doing or don't want to unlock my phone because they want to keep me as a customer. I've wasted about 10 hours on the phone with them and i say wasted because they are still unable to unlock my phone.