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1 Message

Tue, May 7, 2019 1:42 PM

Unlock request keeps being cancelled even after confirming

I recently upgraded my iPhone 7 to an XR and planned to give my old 7 to my daughter to use on her mother’s account. I’ve completed the process to unlock the phone online 3 times now, received the email to confirm the unlock request and did so, and all 3 times I received an email 2 days later canceling my request stating that I had not confirmed it.  I’ve even screenshotted the confirmation successful page twice. Not really sure where to go from here



ACE - Expert


12.1K Messages

a year ago

File an FCC complaint. Someone from AT&T will contact you.

If AT&T receives enough complaints, maybe they will fix the system.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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