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Fri, Apr 3, 2020 8:31 PM
2 months ago
Thank you for reaching out! We'd love to assist.
Please elaborate on your unlock code not working. What error message are you seeing when you submit the code? Any additional information regarding the code not working will help us identify the problem. We look forward to hearing your response!
Collin, AT&T Community Specialist
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Hello @Gad1129Have you followed our AT&T Device Unlock Instructions to ensure the correct steps are being followed?Is this for a Prepaid or Postpaid device?Keep us in the loop and stay safe!Ayla, AT&T Community Specialist
did you Insert the non-att SIM card into the phone and then dial #7465625*638*# ? then enter your unlock code ?
Hey @Gad1129At which stage of trying to unlock your device are you seeing 'service code not supported' error?Thank you!Ayla, AT&T Community Specialist
you did request and receive your devices code from att, correct ?