Contributor
•
3 Messages
Unlock Code is not working
Hi all,
Please help me to male this right, I requested an unlock code for my device thru the website and it was approved but I recieved an incorrect unlock code. This is a gophone device and I dont have a working phone number within at&t at this moment so I can not go thru the IVR to get a human to help me on this.
I know is not the correcto unlock code because it's too short, the code should be 16 digits long and the one they provided to me is 8 digits long.
Thank you in advance.
ATTDmitriyCM
Former Community Manager
•
10.4K Messages
7 years ago
Hi @rapg64
What kind of phone are you trying to unlock? Have you actually tried the code provided? I have unlocked some phone in the past and personally, I've never seen a code that's 16 digits long, to me, 8 digits sounds more like it to me.
Any phone should give you few unlock attempts, and if your phone is saying the code is incorrect, you don't want to try to many times. Please let us know.
Thanks,
Dmitriy
0
0
rapg64
Contributor
•
3 Messages
7 years ago
Hi @ATTDmitriyCM
I want to unlock a ZTE Z223, both cellphone and intructions provided states that a 16 digits long code is required, I tried to enter the code provided but nothing happened since its too short so I was unable to press OK to give it a try.
0
0
ATTDmitriyCM
Former Community Manager
•
10.4K Messages
7 years ago
Thank you for verifying @rapg64
Our team will be happy to help you with whatever we can! I have created and escalated a case for you and one of our specialists will be contacting you shortly. In the meantime, please feel free to send me a private message or reply here if you have any other questions or concerns.
Thank you,
Dmitriy
0
0
rapg64
Contributor
•
3 Messages
7 years ago
Thank you @ATTDmitriyCM
I am not sure how to send a private message but submit again the request thru the website and this is my current request number NUL110078522919
And this is the previous one when I recieved the 8 digits code NUL714177814037
Raul
0
0
ATTHelp
Community Support
•
225.7K Messages
7 years ago
Hello there @rapg64!
I’m sorry to hear about the wrong unlock code being sent to you!
Typically this is rare, and a different case fixes it. However in some situations we need to escalate the matter to our unlock group for a more personal touch.
We’ve sent you a private message, please follow up with us there if your problem continues!
Thanks for bringing this to our attention, we’re always glad to help here in the AT&T Community!
Michelle, AT&T Community Specialist
0
0