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L

New Member

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3 Messages

Sat, Jul 4, 2020 2:51 PM

Underhanded Business Tactics

I signed up for auto pay in the store about 3 months ago only to find out they never enrolled me and now I owe extra fees and charges. This the 2nd time this has happened and I will be changing phone companies to avoid being charged unjustly. I recommend everyone do so. This is a not a trustworthy company, they will rob you if they can.

Responses

lizdance40

ACE - Sage

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77.1K Messages

a month ago

Every time I have ever signed up for auto-pay I have also been told that I must pay manually until auto-pay begins. 

You not tracking your bill payments for 3 months is a whole other issue. 

    Covid 19 allowed for no disconnects and waived overage and late fees IF YOU ASK.   You have to submit a request for waiver of any additional charges related to non payment during covid-19.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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40.5K Messages

a month ago

How does it take you 3 months to figure that out? Enrolling in autopay is also something you can do or verify yourself online. So the screwed up, why didn’t you verify yourself? I sure would have.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

I was told in the store I was enrolled in auto pay and it would begin immediately. I trusted them when they told me that and there was my mistake. I never signed up for extra covid fees either. I'm glad you haven't had the unpleasant experience with this company I have.

New Member

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3 Messages

They told me in person I was enrolled in auto pay and it would begin immediately. They lied and you say its my fault? I'm glad you haven't had the unpleasant experience with this company I have. I also never signed up for covid protection or anything like that. I believe it's possible the branch I visited is corrupt and not the company, be that as it may I will not allow myself to be ripped off.

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