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New Member

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3 Messages

Sat, Jul 4, 2020 2:51 PM

Underhanded Business Tactics

I signed up for auto pay in the store about 3 months ago only to find out they never enrolled me and now I owe extra fees and charges. This the 2nd time this has happened and I will be changing phone companies to avoid being charged unjustly. I recommend everyone do so. This is a not a trustworthy company, they will rob you if they can.

lizdance40

ACE - Sage

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89.4K Messages

1 y ago

Every time I have ever signed up for auto-pay I have also been told that I must pay manually until auto-pay begins. 

You not tracking your bill payments for 3 months is a whole other issue. 

    Covid 19 allowed for no disconnects and waived overage and late fees IF YOU ASK.   You have to submit a request for waiver of any additional charges related to non payment during covid-19.

 

sandblaster

ACE - Expert

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53.4K Messages

1 y ago

How does it take you 3 months to figure that out? Enrolling in autopay is also something you can do or verify yourself online. So the screwed up, why didn’t you verify yourself? I sure would have.

New Member

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3 Messages

I was told in the store I was enrolled in auto pay and it would begin immediately. I trusted them when they told me that and there was my mistake. I never signed up for extra covid fees either. I'm glad you haven't had the unpleasant experience with this company I have.

New Member

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3 Messages

They told me in person I was enrolled in auto pay and it would begin immediately. They lied and you say its my fault? I'm glad you haven't had the unpleasant experience with this company I have. I also never signed up for covid protection or anything like that. I believe it's possible the branch I visited is corrupt and not the company, be that as it may I will not allow myself to be ripped off.

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